Frequently Asked Questions (FAQ)
Why does GateClaim request payment for helping me get compensation?
In the vast majority of cases, we only deduct a percentage of the compensation amount once your claim is successfully resolved. There are no upfront fees—we work on a “no-win, no-fee” basis.
Is there a deadline for filing a claim after a disrupted flight?
The timeframe varies by country but generally ranges between 2–6 years following the date of the incident. Contact us at office@gateclaim.com and we will discuss about your specific situation
What happens when an airline declines to pay the requested compensation?
If the airline refuses payment, we evaluate the situation and may propose legal action. Before proceeding, we’ll provide you with a detailed cost estimate for litigation services.
Can I decline GateClaim’s price estimate for legal services? What happens next?
Yes, you can reject our quote and withdraw unilaterally from our Assignment Agreement for 30 days without penalties. Doing so will terminate the agreement and you will be able to pursue the case through other channels.
What are considered extraordinary circumstances, and how do they impact my claim?
These include unforeseen events such as severe weather, strikes, or security risks that exempt airlines from liability. Your eligibility depends on whether these factors apply to your specific case.
Do weather conditions affect my right to compensation?
While good weather typically supports claims, certain extreme weather events qualify as extraordinary circumstances, which could disqualify you from receiving compensation.
Am I eligible for compensation if my flight was canceled due to a strike?
Strikes are often classified as extraordinary circumstances, meaning you might not be entitled to compensation. However, this depends on the specifics of the strike and its classification under EU261/UK261 regulations.
How can I confirm whether I’m eligible for compensation?
Use our free eligibility checker tool or review the details of your flight against EU261/UK261 guidelines. Our team can also assess your case upon submission.
​Why does it take so long to receive compensation?
Processing times vary depending on the complexity of the case and the airline’s responsiveness. Standard claims usually take 2–6 months, while litigated cases may extend beyond that period.
Why does it sometimes take longer to process claims?
Delays can occur due to missing documentation, unresponsive airlines, or complex cases requiring additional investigation.
In what currencies does GateClaim issue payouts?
Compensation is usually paid in EUR or GBP, matching the currency received from the airline. For Romanian residents, payouts are in Romanian Lei (RON)
How do I update my personal information during the claims process?
Log into your account on our platform and navigate to the profile section to make updates. Alternatively, contact our support team for assistance.
How do I update my personal information during the claims process?
Log into your account on our platform and navigate to the profile section to make updates. Alternatively, contact our support team for assistance.
How do I stop receiving communications from GateClaim?
To unsubscribe from updates, manage preferences in your account settings or contact customer support directly.
Can I recover additional expenses (e.g., hotel stays, meals, transportation) caused by a flight disruption?
EU261/UK261 primarily covers flight compensation. Additional expenses may occasionally be reimbursed at the airline’s discretion.
How do I initiate a claim with GateClaim?
Visit our website, complete the online form, and upload necessary documents like booking confirmations, boarding passes, and proof of disruption.
Why was my claim marked as a duplicate?
This occurs when multiple claims are submitted for the same passenger and flight. Ensure each traveler submits their own unique claim.
I forgot my login credentials—how can I regain access to my account?
Reset your password via the “Forgot Password” link on the login page or contact our support team for assistance.
If the airline gave me a voucher or air miles, am I still eligible for compensation?
Usually yes, accepting vouchers or miles doesn’t forfeit your right to monetary compensation under EU261/UK261.
Are there extra charges involved if my case goes to court?
Litigation involves additional costs, which we’ll outline in a detailed quotation before proceeding. You will have the opportunity to decide whether to go on with the court case or not after knowing the costs.
What should I do if the airline contacts me directly after filing a claim through GateClaim?
Forward all correspondence to us immediately. We’ll manage communication with the airline on your behalf.
How can I monitor the progress of my claim?
Track your claim status through your online account dashboard or reach out to our customer support team for updates.
What happens if the airline ignores our requests entirely?
If the airline remains unresponsive, we may escalate the matter through formal channels, including legal action if necessary.
Can I claim both a refund and compensation for the same flight?
Under certain conditions, yes—you may qualify for both. This depends on the nature of the disruption and applicable regulations.
Does the airline always provide a reason for rejecting a claim?
Not necessarily. Some rejections lack detailed explanations, but we analyze the rationale and challenge unjustified denials.
Why did the airline reduce my compensation by half?
Some airlines attempt to offer reduced settlements. If this happens, we’ll negotiate on your behalf to secure the full amount owed.
Can I use someone else’s bank details for the payout?
For security reasons, payments must be transferred to an account under your name unless special arrangements are approved beforehand.
How do I reset my account password?
Use the “Forgot Password” feature on the login page to generate a reset link. Follow the instructions to create a new password.
How can I reach GateClaim for assistance?
Contact us via chat, Whatsapp or email us at office@gateclaim.com or by phone during business hours.
Why does GateClaim ask me to sign an Assignment Agreement?
This document grants us authority to act on your behalf, enabling smoother communication with the airline and improving your chances of success.
How exactly does GateClaim assist me in obtaining compensation?
We assess your case, prepare necessary documentation, negotiate with the airline, and represent you legally if required—all while keeping you informed every step of the way.
My type of flight disruption isn’t listed on your website—can I still file a claim?
Absolutely! Submit your case for review, and we’ll determine eligibility based on EU261/UK261 guidelines.